Get a record of all issues and status
and archive them to your computer...

Capture and save details including time/date stamp, photos, location and reference number that are often lost during a phone call. Voice and text messages can be archived to backend systems or forwarded to an email address.

Find field workers on the job
and know their status ...

View workers’ current locations and statuses instantly, or daily history via color-coded message icon and listen to their voice documentation at various stops, all from a map.

Dispatch workers quickly
while in the field...

Identify the closest available worker by entering an address and instantly see on a map which worker is closest. Then, click the worker’s color-coded icon to bring up the communications box. Play their status message and send a text message with dispatch instructions.

Reduce time spent on hold
and resulting lost productivity...

Field workers select the customized subject such as “Preexisting Condition” and document the issues or status with voice; and optional photos and GPS location without waiting on hold to speak to a dispatcher or office worker.

Decrease the number of voice calls from the field
and prioritize based on subject...

Voice messages come into the web-based Command Center with customized subject line and optional priority designation. Allows office workers to sort and prioritize communications at a glance.

Improve load balancing of office staff
and increase productivity...

Command Center Dispatch messages are stamped with office staff initials automatically when opened. Staff listens, transcribes, add notes, changes status and more.


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